Rights and obligations of the Travel
Agency
1. If the agency is forced to modify one of the key provisions of
the contract shall inform tourists at least 15 days before
departure.
2. Agency may amend the contract price upwards or decrease, as
applicable, only if the change occurs due to changes in
transportation costs of royalties and service fees for landing,
landing / embarkation ports and airports and fees tourist or
foreign exchange rates for contracted package holiday.
Three. If, after beginning the travel, an important part of
tourism services under the contract is not performed or the Agency
finds that will not be achieved, it is bound:
a) provide appropriate alternative to continue the journey without
price increase, tourist services that are of the same quality and
quantity;
b) to repay amounts tourists is the difference between interest
paid and the actual services provided during the travel;
c) if no appropriate alternative can be offered and it does not
accept the reasons, to ensure no additional cost the tourist
transport back to the place of departure or to another place
accepted by it and, where appropriate, compensation for services
unfulfilled.
3. The Agency is responsible for the proper performance of the
obligations under the contract, except in the following
cases:
a) the failure or improper performance of obligations under the
contract due to the tourist;
b) the failure is due to reasons of force majeure or circumstances
on which any agency or service providers they could not foresee or
forestall (schedule or itinerary changes, delays in transport
traffic etc.).
4. The Agency shall provide in writing the tourist, before
departure, the following information:
a) schedules, stopovers and connections, and, where appropriate,
the place to be occupied by the traveler in each transport included
in the contract;
b) the name, location / address, telephone and fax numbers of the
local representative of the organizer and / or retailer or, failing
that, an emergency telephone number to enable the organizer and /
or retailer;
c) for minors traveling unaccompanied by parents, information
enabling parents to establish a direct contact with the child or
the person responsible for the child's place of
accommodation.
Rights and obligations of tourist
1. If tourists can not travel to participate in tourism, it can
assign the contract to a third person who satisfies all conditions
applicable to the package holiday contract, must notify the Agency
in writing at least 5 days before departure. In this case the
tourist agency terminates the contract and ending transferring a
new contract with the tourist. For individual travelers, where the
means of transport is air, the transfer can be made only if there
is a possibility of transfer flight. Tourist transferring the
service and transferee are jointly liable to pay the price of
travel and any additional costs arising during the
assignments.
2. For stays of rest and / or treatment, the tourist must be
committed to offering services in Romania, namely: in the seaside
resorts, accommodation is at 18.00 the day of entry and ends at 12
, 00 day written on the ticket voucher or rest and / or treatment,
the resorts in the country, other than seaside accommodation is
from 12.00 the day of entry and ends at the latest at 12.00 the day
following that on tickets.
3. Where specified in the contract prices increase by over 10%,
the tourist may terminate the contract, entitled to reimbursement
of the amounts paid by the agency.
4.1. The tourist is obliged to inform the Agency within 5 calendar
days from receipt of the notice provided to the head. III section
1, the decision to opt for:
a) terminate the contract without paying penalties, or
b) acceptance of the new conditions of the contract.
4.2. If the tourist agency terminates or cancels the trip before
departure, the tourist is entitled:
a) accept the same price another travel package of equivalent or
superior quality, proposed by the Agency;
b) accept a package tour of inferior quality, proposed by the
Agency, immediate repayment of the price difference;
c) shall immediately repay all amounts paid under the
contract.
4.3. In all cases referred to the tourist is entitled to claim
compensation for the failure of the Agency and of the initial
contract, except where:
a) cancellation was due to the inability minimum number of persons
mentioned in the contract, while the tourist agency informed in
writing at least 15 days prior to the date of departure;
b) the cancellation was due to a force majeure (unforeseeable
circumstances, beyond the control of which it relies and whose
consequences could not be avoided despite all efforts, not included
overbooking in this case the responsibility rests with the airline)
;
c) cancellation of fault was made tourist.
5. Tourists may terminate at any time, in whole or in part, the
contract, and if his termination is attributable, is liable to
compensate the Agency for damage created, except in cases of force
majeure as defined in the law.
When tourists ask to change hotel rooms, or structure of any of
the services, this amounts to termination, subject to legal
penalties at the time, and a new contract.
6. The tourist is obliged to pay the hotel reception unit resort
fee, fee sanitation and other local taxes, but may claim
compensation or refund amounts to the Agency.
7. The tourist is obliged to present hotel reception unit acts of
identity and travel documents issued (voucher, ticket rest and / or
treatment) in order to provide tourism services.
Travel Documents
Please ensure that travel documents, identity card or passport,
shows no signs of deterioration of the security features and are
valid at least 3 months from the end of your trip to destinations
in the EU and at least 6 months after termination trip for other
destinations outside the European Union.
If married recently, we do not accept canceled Identity Card
(punched) by the authorities to issue a new CI
Children under the age of 14 and have ID card, passport will be
enrolled in one of the parents. In this case, parents who have
children passed their passport, will travel passport
required.
Organising Agency (Tour Operator) has no liability in the event
that the border authorities do not allow tourists in its territory.
Nor have any responsibility if the tourist is not allowed leaving
the territory of a country by the border authorities of that state.
In these cases, tourists The value returned is no longer the
trip.
Documents required for minors
For minors traveling with only one parent, the consent of the
other parent expressed by a statement certified by a notary. If the
other parent has died, it is necessary a copy of the death
certificate.
For minors who have one parent said the birth certificate is
required a copy of this certificate.
For minors traveling with only one parent and that is divorced, it
is necessary that the final judgment (u) was entrusted (ti) the
minor (s) and copy of the divorce. If the judgment is not final,
the consent of the other parent expressed by a statement certified
by a notary.
For minors traveling without parents and have been entrusted to a
third party, the consent of both parents expressed by a statement
certified by a notary public and criminal record of the person who
accompanies.
Penalties, damages
1. If the fault gives tourists the travel package under this
contract, he owes penalties Agency as follows:
a) 25% of the package price if the waiver is made less than 30
days before departure;
b) 50% of the package if the waiver is in the range 16-30 days
before departure;
c) 100% of the package if the waiver is within less than 16 days
before departure or failure in the program.
d) Changes to the initial order (dates, hotel, number and type of
rooms, customers) are considered cancellations and will be punished
accordingly. The above conditions do not apply to bookings made
OFFERS EARLY BOOKING and SPECIAL OFFERS. Thus, in case of
cancellation of reserved services in terms Early Booking Special
Offers and penalties are 100% of their time of booking and advance
payment.
2. For tickets to rest and / or treatment purchased by trade
unions, the Agency will only refund requests for waiver
countersigned and stamped by the union representative.
3. If embassy refuses to issue visa for carrying out the package,
the tourist will retain all fees paid by the Agency direct
providers and its own operating expenses.
4. For the tourist who entered the territory in which the travel
package refuses to return to Romania and authorities in the country
are expenses of any kind with it, that tourist is obliged to bear
all these expenses.
5. Contract price equivalent penalties also apply if the tourist
does not arrive on time at the airport or departure, if not you
travel for not having papers in order or if it is returned from the
border by border police .
6. Tourists must submit a written request for waiver of the travel
package with the registration number of the agency that paid
services. Otherwise, the request for waiver is not
considered.
7. The Agency will award compensation based on the degree of
non-compliance of contract.
Complaints
1. If the tourist is dissatisfied tourist services received, it
shall draw up a notice in writing, clearly and explicitly, on the
spot deficiencies are related to the contracted tour package which
will be sent promptly both the agency and provider of travel
services (hotel management, restaurant).
2. Both agency and tourist services provider will take immediate
action to resolve complaint. If the complaint is resolved or
partially resolved, the tourist will file a complaint at the Agency
in writing not later than 2 calendar days of the completion of the
journey, the Agency will, within the 5 calendar days to notify the
tourist compensation which it is entitled.
Insurance - The tourist is insured for
reimbursement of repatriation and / or the amounts paid by him in
case of insolvency or bankruptcy of the Agency to the insurance
OMNIASIG company in the town of Bucharest, Grigore Mora Street no.
23, Sector 1, phone +40-21-4057420, fax +40-21-3114490 under the
insurance policy series no. 29471 of 23.10.2014.
Optionally, the tourist has the possibility of concluding an
insurance contract covering transfer fees, or assistance contract
covering repatriation in case of accident, sickness or death, or to
an insurance contract for luggage.
The contract documents are considered as annexed hereto
and are:
a) voucher, ticket-rest treatment, trip ticket, if
applicable;
b) travel program, where tourist activities.
